Refund policy

Change of mind

Changed your mind? We can help as long as your product is unused, undamaged, in its original packaging and you return the product within 20 days of delivery (as your own cost).

Before you return your item, please get in touch with us first.

Due to hygiene and product safety standards, we cannot accept returns or exchanges for change of mind on opened or used products.

Faulty, damaged or incorrect items:

If your order arrives damaged or faulty, please contact us within 7 days of receiving your order. Include your order number, photos of the issue, and a description of the fault in your message.

Once we've assessed the issue, we will offer:

• A replacement, OR
• A refund OR
• A store credit.

We comply with all Australian Consumer Law requirements.

Refund method:

Refunds are issued to the original payment method only. Processing times may vary depending on your bank and Shopify waiting periods.

Shipping costs:

Return shipping costs are covered by:

• Solara if the product is faulty or incorrect.
• The customer for change-of-mind returns (unopened items only).

Sale items:

Sale or discounted items are final and cannot be refunded unless faulty.

Contact:

To request a return, please get in touch with us.