Returns Policy
Your satisfaction matters to us. We follow transparent, fair refund and returns practices.
1. Change of Mind
Due to hygiene and product safety standards, we cannot accept returns or exchanges for change of mind on opened or used products.
Unopened items may be returned within 20 days of delivery at the buyer’s cost.
2. Faulty, Damaged, or Incorrect Items
If your order arrives:
Damaged or Faulty
Please contact us within 7 days of receiving your order with:
Your order number
Photos of the issue
A description of the fault
Once assessed, we will offer:
A replacement, OR
A refund, OR
Store credit
We comply with all Australian Consumer Law requirements.
3. Refund Method
Refunds are issued to the original payment method only. Processing times may vary depending on your bank and Shopify waiting periods.
4. Shipping Costs
Return shipping costs are:
Covered by Solara if the product is faulty or incorrect
Covered by the customer for change-of-mind returns (unopened items only)
5. Sale Items
Sale or discounted items are final and cannot be refunded unless faulty.
6. Contact
To request a return, please email us.
Shipping Policy
We ship orders quickly and carefully so you can enjoy your Solara products sooner.
1. Processing Times
Orders are processed within 1–5 business days. Processing may be slightly longer during peak periods, new product launches, or sales.
2. Shipping Rates & Delivery Times
Shipping rates are calculated at checkout.
Estimated delivery:
Domestic (Australia): 2–8 business days
Express: 1–3 business days
International: 7–21 business days
Delivery timeframes may vary depending on courier delays or customs.
3. Tracking
All orders include tracking.
Once shipped, you’ll receive a confirmation email with your tracking number.
4. Incorrect Address
Please double-check your details.
Solara is not responsible for:
Incorrect addresses
Lost parcels due to incorrect information
Re-delivery fees charged by couriers