Shipping information and returns policy

Your satisfaction matters to us. We follow transparent, fair refund and returns practices.

Shipping information

We ship orders quickly and carefully, so you can enjoy your Solara products sooner.

Processing times:

Orders are processed within 1 to 5 business days. Processing may be slightly longer during peak periods, new product launches, or sales.

Shipping rates and delivery times:

We offer free standard shipping on all orders within Australia. Express and international shipping rates are calculated at the checkout.

Estimated delivery times:

Delivery timings may vary depending on courier or customs delays.

  • Standard (Australia): 2 to 8 business days.
  • Express (Australia): 1 to 3 business days.
  • International: 7 to 21 business days.

Tracking:

All postage includes tracking. Once your order is shipped, you will receive a confirmation email with your tracking number.

Lost or delayed parcels:

If your parcel is significantly delayed or lost, get in touch with us and we will open an investigation with the courier.

Please note, Solara is not responsible for parcels lost or delayed due to incorrect addresss, incorrect information, re-delivery fees charged by couriers.

Double check your details before checking out.

International customs and duties:

For international orders, customs fees or import duties may apply. These are the responsibility of the customer.

Contact:

If you have any questions about shipping your Solara order, please get in touch with us.

Returns policy

Change of mind

Changed your mind? We can help as long as your product is unused, undamaged, in its original packaging and you return the product within 20 days of delivery (as your own cost).

Before you return your item, please get in touch with us first.

Due to hygiene and product safety standards, we cannot accept returns or exchanges for change of mind on opened or used products.

Faulty, damaged or incorrect items:

If your order arrives damaged or faulty, please contact us within 7 days of receiving your order. Include your order number, photos of the issue, and a description of the fault in your message.

Once we've assessed the issue, we will offer:

  • A replacement, OR
  • A refund OR
  • A store credit.

We comply with all Australian Consumer Law requirements.

Refund method:

Refunds are issued to the original payment method only. Processing times may vary depending on your bank and Shopify waiting periods.

Shipping costs:

Return shipping costs are covered by:

  • Solara if the product is faulty or incorrect.
  • The customer for change-of-mind returns (unopened items only).

Sale items:

Sale or discounted items are final and cannot be refunded unless faulty.

Contact:

To request a return, please get in touch with us.