Solara ("we", "us", or "our") is committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, disclose, and store your personal information when you visit our website, make a purchase, or otherwise interact with us.
This policy has been prepared in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Personal Information We Collect
We may collect the following types of personal information:
Name
Email address
Phone number
Billing and shipping address
Payment details (processed securely by third-party payment providers)
Order history and purchase behaviour
IP address, browser type, and device information
Any other information you voluntarily provide to us
We collect personal information when you:
Place an order on our website
Sign up to our email list or marketing communications
Contact us via forms, email, or social media
Browse our website (via cookies and analytics tools)
2. How We Use Your Information
We use your personal information to:
Process and fulfil orders
Communicate with you about your orders or enquiries
Provide customer support
Improve our products, services, and website experience
Send marketing communications
Comply with legal and regulatory obligations
3. Disclosure of Personal Information
We may disclose your personal information to trusted third parties where necessary, including:
Website hosting, analytics, and IT service providers
Professional advisers (such as accountants or legal advisers)
We only share information that is reasonably required for these purposes and take steps to ensure third parties handle your information securely.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to:
Improve website functionality and performance
Analyse website traffic and user behaviour
Deliver relevant advertising and marketing
You can manage or disable cookies through your browser settings; however, doing so may affect your experience on our website.
5. Marketing Communications
If you opt in to receive marketing communications from us, we may contact you via email or SMS with updates, promotions, or product information. You can unsubscribe at any time by clicking the unsubscribe link in our communications or contacting us directly.
6. Storage and Security of Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. Personal information is stored securely using trusted platforms and service providers.
While we take security seriously, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We are not liable for any exposed information that you provide to us via our processing procedures.
7. Accessing and Correcting Your Information
You may request access to the personal information we hold about you or request corrections if you believe it is inaccurate, out of date, or incomplete. To do so, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies separately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. The updated version will be published on our website with a revised effective date.
10. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us at: hello@solarahaircare.com
We will respond to all privacy-related enquiries within a reasonable timeframe.
